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Clarify support case submission guidelines #37096

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Clarify support case submission guidelines #37096

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379818e
Clarify support case submission guidelines
Ranjithmurugandd May 29, 2026
518350f
Potential fix for pull request finding
Ranjithmurugandd May 29, 2026
19a1b59
Merge branch 'master' into Ranjithmurugandd-patch-1
Ranjithmurugandd May 29, 2026
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4 changes: 4 additions & 0 deletions content/en/getting_started/support/_index.md
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Expand Up @@ -32,6 +32,10 @@
- If the issue is related to the functioning of the Datadog Agent, an [Agent flare][4]
- Links to any documentation pages used

To help resolve your request as quickly as possible, limit each support ticket to a single issue or question. Support Engineers work one ticket at a time, and combining multiple unrelated questions in one ticket can slow down resolution. If you have multiple issues, open a separate support ticket for each one.

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Datadog.words_case_insensitive 

Use '' instead of 'quickly'.

For example, if you need help troubleshooting an AWS integration error and also want to understand how to configure a monitor threshold, open two separate support tickets.

Check notice on line 37 in content/en/getting_started/support/_index.md

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GitHub Actions / vale

Datadog.sentencelength 

Suggestion: Try to keep your sentence length to 25 words or fewer.

## Chat or support ticket?

Use the table below to determine whether to open a [support ticket][1] or [reach out on chat](#reaching-out-on-chat).
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