diff --git a/content/en/getting_started/support/_index.md b/content/en/getting_started/support/_index.md
index f5af6402b32..0e791133bd6 100644
--- a/content/en/getting_started/support/_index.md
+++ b/content/en/getting_started/support/_index.md
@@ -32,6 +32,10 @@ For the most efficient resolution of an issue, be ready to provide any of the re
    - If the issue is related to the functioning of the Datadog Agent, an [Agent flare][4]
    - Links to any documentation pages used
 
+To help resolve your request as quickly as possible, limit each support ticket to a single issue or question. Support Engineers work one ticket at a time, and combining multiple unrelated questions in one ticket can slow down resolution. If you have multiple issues, open a separate support ticket for each one.
+
+For example, if you need help troubleshooting an AWS integration error and also want to understand how to configure a monitor threshold, open two separate support tickets.
+
 ## Chat or support ticket?
 
 Use the table below to determine whether to open a [support ticket][1] or [reach out on chat](#reaching-out-on-chat).